1. Send an enquiry
Tell us the device, model and fault. The enquiry is non-binding. Do not send your device or any passwords yet.
WORKSHOP IN ABTWIL · MAIL-IN SERVICE ACROSS SWITZERLAND
Mail-in iPhone and smartphone repairs across Switzerland
Broken screen, weak battery or a device that will not start? Mujitech in Abtwil near St. Gallen accepts mail-in repair enquiries from anywhere in Switzerland by prior arrangement.
How mail-in repairs work
2. Arrange shipping
We confirm whether we can inspect the device and provide the shipping address. Shipping costs, return delivery and the expected process are agreed individually.
3. Inspection and repair
On arrival, we inspect the device and discuss the work and price. Repairs require your approval; any diagnostic charges are agreed in advance.
4. Arrange return delivery
After the agreed repair, the device is sent back to you. Timing depends on the fault, parts availability and our arrangement.
Enquiries from all 26 cantons
Our mail-in service is available throughout Switzerland. Repairs take place in Abtwil SG. The listed cantons are service areas, not branch locations.
Example from Fribourg: request an iPhone repair, wait for the confirmed shipping address, send the device and receive it back after the approved repair.
All cantons
- Aargau
- Appenzell Ausserrhoden
- Appenzell Innerrhoden
- Basel-Landschaft
- Basel-Stadt
- Bern / Berne
- Freiburg / Fribourg
- Genève / Genf
- Glarus
- Graubünden / Grisons / Grigioni
- Jura
- Luzern
- Neuchâtel / Neuenburg
- Nidwalden
- Obwalden
- Schaffhausen
- Schwyz
- Solothurn
- St. Gallen
- Thurgau
- Ticino / Tessin
- Uri
- Valais / Wallis
- Vaud / Waadt
- Zug
- Zürich
Before shipping
- Back up your data if possible. Data preservation cannot be guaranteed during a repair.
- Use a sturdy, well-padded box. Include a fault description and the agreed reference.
- Do not ship swollen, damaged or unusually hot batteries. Contact us and check the carrier’s requirements first.
- Only include accessories and your SIM card if agreed. Any required access codes are discussed separately.
Frequently asked questions
Is there a Mujitech branch in my canton?
No. Our workshop is in Abtwil near St. Gallen. We cover Switzerland through mail-in repairs by prior arrangement.
How much does a repair cost?
The price depends on the model, fault and parts required. The price and work are agreed before the repair.
Can I send my device straight away?
Please contact us first and wait for the confirmed shipping address so we can check feasibility and agree the process.
How your repair works
1. Describe the device and fault
Tell us the model and describe the problem. We first check whether repair is possible and agree handover or shipping.
2. Inspection and approval
Price and timing depend on the model, fault and parts. After inspection, we agree the cost, work and timing with you. Repairs only start with your approval.
3. Repair and return
You pay for shipping to Mujitech. Mujitech pays for return shipping after the repair. Wait for confirmation of the shipping address before sending your device.
Before handover or shipping
Back up your data if possible, remove the SIM and accessories unless otherwise agreed, and pack the device securely. Do not send passwords in the form. If a battery is swollen or badly damaged, contact us before shipping.